Indian IT-BPO companies are now expanding to other low-cost destinations like the Philippines to manage costs, rising salary levels, attrition, besides extending their global footprint. As a matter of fact, 12 tier 1 IT-BPO firms have set up centers in the country including industry giant Wipro Technologies who opened a BPO center in Cebu.
The president of Wipro BPO, TK Kurien said that the Philippines is one of the largest English-speaking nations, with a strong IT orientation and a talent pool of 29 million.
Although India has a 40 percent share of the BPO market, the Philippines aims to have a 10 percent share by 2010. Recently, investment advisor Tholons identified Manila among the top five prime outsourcing destinations for outsourced processes. [CPL]
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