BPO: Tag-o-War

Outsourcing became known as an all-pervading term in the business world which means act of commissioning a third party, usually, offshore to work on the non-core functions within a company. One of the classic examples of outsourcing is the call center. Call centers is one of the prevailing business trends in India and Philippines. These two countries are competitors in the call center outsourcing services and other BPO services. Both are recognized as the best outsource destination in whole world.

The two countries have much in common in terms of skilled IT workers and people who are efficient in the English language. However, Philippines have much to offer than India. Philippines was colonized by Americans for a long period of time which makes us attuned with the way Americans speak, think and live. The education system of the country is patterned after the Americans, this makes our accent neutral or comparable to the American accent and it is a big advantage in dealing with American clients. Divergent to this, India’s call center industry is known to have language indifference because of its strong British accent blended with native Indian accent.

Moreover, Philippines is known to have many skilled manpower available among Asian countries and it was further proven by the study conducted by the Swiss International Institute for Management Development in 2004. Parallel studies were done by different research agencies like Kelly Service Inc, a Michigan-based global staffing firm, and ACA Research Inc., a Singaporean market research firm which generally stated that Filipino call center employee’s work harder, easy to train, better language skills and devoted than their Indian counterparts.

http://outsourcingsage.com/blog/2006/04/17/rivalry-in-the-outsourcing-industry/

www.logicallinc.com