Land Down Under: BPO Uppers
7 05 2008According to BPO industry experts, Australian market for business process outsourcing operations has grown considerably. This claim was further supported by the result of the study conducted by a consulting group named IDC in the late 2007. The report said that BPO opportunity in Australia can grow from $2.4 billion in 2006 to 3.8 billion in 2010.
The study also included in key sectors that will definitely have an impact in the BPO industry. These sectors are human resources, training, finance, accounting, procurement and customer service that will have a great increase. Among the key sectors of BPO opportunities in Australia human resources is expected to grow at a compounded annual growth rate (CAGR) of 9%, finance at 12%, customer care at 15% and procurement outsourcing at 18%. The BPO needs of Australia will grow at a compounded annual growth rate of 54%.
Australian BPO growth is a good opportunity for the Philippines to enhance its readiness to cope with needs of the new client. In this note the country should continuously perk up education and training programs for a steady supply of quality talent pool.
To cope with the needs of steady supply of talents programs were prepared to hone up the language skills of the applicants for BPO job positions. Training the talent pool will help in creating resolution to talent scarcity issue. This break through in the BPO industry will not just bring higher revenue but more opportunities for the work force of the country to enjoy a competitive compensation that will help them improve their lives.
