Philippines had made its way to becoming a competitor in being the best destination for BPO and KPO industries. The growth of the Philippines’ outsourcing industry is just attributed to the growing numbers of call centers but also to the maturity and development of our information technology.
BPO and KPO companies opted to do business in the Philippines not just because of the financial benefits, investors come to Philippines because they were able to discover the beauty of this country. The Philippines is situated in the heart of Asia, making it accessible From various destinations. The country is known as the location where east meets west and a popular tourist desitination of more than 500 million Asian.
Being an archipelago, Philippines offers the best of its natural resources such as sea, sand and forest, but the most essential natural resources of the country is it people. The wonderful mix of being innately customer service oriented, having 94% literacy rate and being the 3rd largest English speaking country it makes Filipinos suitable for the job. Another unique factor that gives Filipinos the edge in this race would be the history that our country has. Being colonized by difference nationalities such as the Spanish, Americans and Japanese, we enjoy the benefit of having a unique understanding of different cultures and the uncanny ability to adapt and learn fast.
The Philippine government, since the dawn of KPO and BPO industries, committed itself in providing a conducive environment for the trade. They give tax incentives and exemptions to the companies who want to invest in the country. In addition, operational cost such as wages, electricity and telecommunications is much lower compare to US counterparts. Multinational companies currently outsourcing to Philippines said to have a cost saving up to 40%.
When it comes to infrastructure and communications Philippines is never left behind. Philippines is highly accessible by air, land, water and including cyberspace. Communication provides redundant international connectivity 24/7 with fiber optic cable as primary backbone network and satellite as backup. Economic reforms emphasize regional growth, converting remote areas into business centers. The landmark BOT legislation allows private investors to build and operate infrastructure, then turn it over to the Philippine government after a set period of time.
http://www.outsourceit2philippines.com/arties-outsource/why-outsource-philippines.htm#head
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